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The following terms and conditions apply to all reservations made in respect of West Park House, St Andrews whether made directly with us (via our website, telephone booking or any other direct booking method available) or through an agent.

Conditions of offer: Book directly online and receive a bottle of Prosecco in your room for arrival

This offer is only available on bookings made from 15th January 2019 on and is not available for bookings made via Central Reservations, at West Park House reservations nor bookings on any other online booking channel. Offer only available for bookings made online at and one bottle of Prosecco per stay per room regardless of number of nights staying. West Park House reserve the right to withdraw this offer at any time and without prior notice. Complimentary bottle of Prosecco is not chilled, please ask at bar for an ice bucket and glasses on arrival.

Your Reservation

When your reservation is completed and a confirmation e-mail is provided to you or confirmation of your reservation is given by us by telephone, that forms a binding contract between you and us in respect of the accommodation reserved on the dates requested for the price and number of occupants specified. This can only be altered by specific agreement between you and us.

Please check your confirmation e-mail to ensure the details stated are correct and bring the e-mail and your payment card with you when you check-in.

If you are reserving accommodation for someone else and will not be staying yourself, please let us know in advance so that we can organise a smooth check-in process.

To avoid fraudulent transactions, we are unable to transfer reservations between guests except by prior arrangement. If this is required, please contact us as soon as you are able, so that we can seek to assist.

Arrival / Check-In

An access code will be sent to you 72 hours before your arrival. This will give you access to West Park House. You should not share this code with anyone other than those staying in the West Park House.

West Park House will be available for check-in from 3.00pm on your date of arrival. Early check-in may be available, for an additional fee. If purchased, the agreed earlier check-in time will apply.

We recommend that you familiarise yourself with the layout of your West Park House and the emergency escapes in the building, when you check-in.

Departure / Check-Out

Check out time is 11.00am on your date of departure. If you fail to vacate West Park House by the check-out time, we reserve the right to charge you for the continued period of occupation.

Late check-out may be available, for an additional fee. If purchased, the agreed later check-out time will apply.

Rates and Payment

The price payable in respect of your reservation will be as agreed between us, based on West Park House type, number of nights and West Park House occupancy.

Payment must be made as follows:

Standard / Fully Flexible rates – full payment is due and will be taken 72 hours prior to arrival. You may alter or cancel your booking up to 72 hours prior to arrival, without charge. We would encourage you to contact us as soon as possible if you wish to alter the dates of your stay, in order that we can seek to accommodate you. If alterations or cancellations are requested less than 72 hours prior to arrival, a charge of 100% of the rate for the first night of your reservation will be payable. If you have booked through an agent, all alterations and cancellations must be made through your agent and cannot be made directly with us.

Advance Purchase / Non-Refundable / Promotional rates – full payment is due at the time of reservation. Payment is non-refundable and reservations cannot be transferred to alternative dates.

Large bookings – if three or more apartments are reserved in a single reservation or a single reservation is made with a price in excess of £1,000, we may require a 25% non-refundable deposit to be paid in order to secure your reservation. In such cases, the remaining balance is payable four weeks prior to the arrival date. Payment is non-refundable and reservations cannot be cancelled or transferred to alternative dates without our agreement.

Corporate bookings – payment must be made on the terms agreed between you and us. If no terms have been agreed, the terms outlined above will apply.

All prices are inclusive of VAT at the relevant rate.

We reserve the right to correct, at any time, any quoted rate or price which is clearly erroneous.

If you do not check-in on your scheduled date of arrival, that will be deemed a cancellation of your reservation and a charge of 100% of the rate for the first night of your reservation will be payable.

If you have placed a reservation directly with us, we will e-mail you a payment receipt on your date of departure.

If any additional costs or incidentals are due under these terms and conditions, we reserve the right to recharge these to the payment card provided for your reservation. If recharges cannot be taken by that method, you must make payment by another method within 14 days of demand.


West Park House will be cleaned and serviced once a week during your stay, including a full towel and linen change. Rubbish will removed on alternate days. If you require additional housekeeping, this can be arranged for an additional fee.


Our building does not have a lift. Some of our apartments are located on the ground floor and some are accessed by stairs. Please let us know of any access requirements and we will do our utmost to accommodate you.


Should you arrive before the check-in time on your day of arrival or require luggage storage after the check-out time on your day of departure, we have a shared luggage storage facility available. We will not be responsible for the loss or damage of your luggage or other belongings while they are stored in this facility.

While we will do our best to assist with lost property enquiries, we ask that you ensure you have all luggage and belongings with you when you depart.

Our liability in respect of your luggage and belongings is limited as provided for in the Hotel Proprietors’ Act 1956. We recommend you obtain suitable travel insurance in respect of your stay with us.


Complimentary WiFi is provided for use by our guests. At peak times, Wifi capacity may become limited. Our WiFi must not be used for illegal purposes.

Special Requests

While every effort will be made to accommodate any special requests you may have, these are not guaranteed.

Guest Responsibilities

For the comfort of our guests, we ask that all guests behave respectfully to their fellow guests, our staff and our neighbours at all times. In particular, noise must be kept to a minimum between 10.00pm and 8.00am each night.

Each apartment has a maximum occupancy either stated on our website or on your reservation confirmation and this must not be exceeded. Additional charges may be made if occupancy levels are exceeded.

West Park House are not designed for social gatherings or parties, so no gatherings (including stag or hen celebrations) are permitted within the building. An excellent range of entertainment venues can be found nearby and we would be happy to recommend somewhere suitable for you to celebrate any special occasions during your stay.

For the comfort and safety of all guests, children must not be left unaccompanied in any apartment.

Smoking is not permitted within our building. This is a legal requirement in Scotland and also allows us to provide a comfortable environment for all guests. We reserve the right to levy a cleaning and refreshment fee of up to £250 in the event that smoking takes place in any apartment or elsewhere in the building.

You are not permitted to sub-let our apartments or otherwise charge any person to stay in our apartments or advertise our apartments for use in any forum.

Unfortunately we are unable to accommodate pets. Assistance dogs are welcome but we would ask that you advise us in advance so that appropriate arrangements can be made.

You (as the person making the reservation) will be responsible for the actions of your guests during your stay, including any damage caused.

Complaints or Comments

We hope that you enjoy every aspect of your stay with us. However, if there is anything we can help you with during your stay, please contact our duty manager so that we can seek to assist.


We reserve the right to recharge you for costs in repairing any damage caused to the apartment during your stay, replacing any items in the apartment that are removed from the apartment during your stay or missing when you depart, or carrying out specialist cleaning beyond that normally required.

If an apartment requires to be taken out of use in order for repairs or specialist cleaning to be carried out, we also reserve the right to recharge you in respect of lost revenue and any other reasonable costs and expenses we incur.


We carry out regular routine maintenance within our building. We always attempt to minimise disruption and noise from maintenance but cannot be held responsible for any disruption occurring during your stay.

It is unlikely that we will need access to your apartment for maintenance purposes during your stay but we reserve the right to take access to carry out essential or emergency works. If this is the case, we will give you as much notice as possible but it may not be possible to give notice in cases of emergency.

We cannot be held responsible for any failure in utilities (e.g. electricity, gas, heating, water, drainage, television, WiFi) during your stay but will endeavour to ensure that any interruption to utilities is kept to a minimum.


In the unlikely event that we are unable to accommodate you in your chosen apartment for all or part of your stay (for instance, due to force majeure / act of God), we will let you know as soon as possible.

If this happens, we reserve the right to accommodate you in similar accommodation within the building or elsewhere in St Andrews at no additional cost to you. If the cost of such alternative accommodation is less than the price paid for your reservation, we will refund the difference to you. We will also meet the reasonable costs of transporting you to any alternative accommodation.

If we are unable to accommodate you in similar accommodation, we will refund you the cost paid by you in respect of any nights for which we have been unable to accommodate you but we will not be liable for any further costs or expenses incurred by you.

Further Terms

Any further terms in respect of your reservation will be communicated to you prior to your reservation being accepted.

We reserve the right to refuse any reservation. We also reserve the right to cancel any reservation, at any time, if it comes to our attention that there is any breach of these terms and conditions. If a breach occurs during your stay, we reserve the right to require you to vacate the apartment immediately.

Serviced Apartments

Our serviced apartments are provided for the purposes of temporary serviced apartment accommodation and are not to be occupied as the only or principal home of guests. The contract for provision of serviced apartment accommodation is not a private residential tenancy under the meaning of the Private Housing (Tenancies) (Scotland) Act 2016, an assured tenancy under the Housing (Scotland) Act 1988, nor any other form of residential tenancy agreement or lease.


Except as set out in these terms and conditions, we accept no liability for any claims, penalties, losses, damages, costs or expenses arising from any failure to perform (or delay in performing) any of the obligations we have to you. To the extent which liability cannot be excluded, our liability is limited to the price payable in respect of your reservation.

We do not limit our liability by law to you for death or personal injury caused by our negligence or breach of duty. We do not limit or exclude any statutory rights you may have as a consumer.


If any part of these terms and conditions is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other part of these terms and conditions will not be affected. If any part of these terms and conditions is or becomes illegal, invalid or unenforceable but would be legal, valid and enforceable if some part of it was deleted or modified, the part of the terms and conditions in question will apply with such deletions or modifications as may be necessary to make the provision legal, valid and enforceable.


These terms and conditions are governed by the laws of Scotland. The Scottish Courts have exclusive jurisdiction to settle any dispute arising from these terms and conditions.

Last updated – July 2020